Environment and user inventory
Users, computers, printers and the applications in use are listed.
IT Support and User Management
Corporate IT Support
A single point of contact for user requests, device maintenance and day-to-day IT needs. We define the scope of support together, to fit how your business works.
Operational Need
Technical problems that disrupt your daily work
Scattered requests, recurring user problems and unplanned interventions reduce staff productivity. IT becomes a process that is only remembered when something breaks.
The 1Byte Approach
User and device support
Logging and prioritising support requests. Investigating computer, peripheral and user issues. A maintenance and improvement plan for recurring problems. Tracking completed work and open requirements.
End-user supportDevice and account managementMicrosoft 365 operationsPlanned system checksProcurement and licence coordinationIT roadmap
Working Model
How does the service process work?
Priority and service scope
Which requests come first and what the service covers are agreed together.
Setup and standardisation
Computer setups and basic settings are brought to a common standard.
Request and asset management
Requests are logged, and device and software assets are kept up to date.
Regular review
Recurring issues and open needs are reviewed in regular meetings.
Business Outcomes
Expected outcomes and follow-up
A single point of contactA predictable support processFewer operational interruptionsTransparent tracking
Common Questions
Frequently asked questions
How is the scope of support defined?
User and device numbers, working hours, locations and the existing IT team are assessed. Response channels and responsibilities are clarified before the service begins.
Can you work alongside our existing IT team?
Yes. A fully managed model or a co-managed model that complements your internal IT team can be set up.
Through which channels are requests sent?
Requests can be sent by phone, email, WhatsApp or the customer portal. Every request is logged and its status is tracked.
Is support remote or on site?
Software, account and settings requests are solved remotely; physical work such as hardware and cabling is planned on site.
Related Services
Related IT services
Remote IT Support
Let us plan the structure that gives your team controlled access to the files and applications they need from outside the office.
ExploreMicrosoft 365 Management
Keep corporate email, user accounts, file sharing and licence assignments in order. We provide support for setup, migration and day-to-day administration.
ExploreBackup and Data Recovery Plan
Copying files is not enough on its own. Let us plan together which data is backed up, how often, and how it is restored when you need it.
Explore